Someone do me a favor, play a slow sad beat behind this.
OK, my wife and I moved into a new house recently. Now we have a three bedroom house, and we've been here for about a month. We were deciding between cable/internet providers, and the two options that were best for us were Bright House and ATT U-Verse. We elected to go with ATT because they quoted us a lower price. So, they came out, and installed their equipment. One HD-DVR in the living room (which was pointless, because they charged so much for HD channels that it wasn't in our budget to actually GET them), a regular box in our bedroom, and wireless internet throughout.
Almost from day one, we had issues with sound levels in the living room. Usually, with our TV, a comfortable sound level is if I have the volume turned up to like, 28-30. Instead, we'd have to run the volume up to the 50's and 60's to even hear it. Called ATT several times, and they kept having me reboot the box. It'd work for a day or two, then boom. Again.
After two weeks, I called them again. Told them to quit jerking me around, and obviously rebooting wasn't the answer. They sent a tech, but told me that if the problem wasn't with their equipment, but was on our end, it'd be a hundred dollar service charge. Course, I wasn't planning to pay that either way.
Dude came out, and he was rude to my wife and aggro with me. He couldn't find the problem, told me it was likely my TV. I told him that my TV is less than two and a half months old, and that it doesn't have this problem with ANY other component I hook up to it. He decided to try to pacify me by replacing the box with a wireless box (WTF? You SEE that I only have two tv's in here, and they both have a box. Why do I need a portable box?) and tells me that "well, you're getting a free upgrade to a wireless, which is usually another fifty bucks. I wouldn't call this in again, cause if they send us back out now it'll be a hundred bucks."
Escorted him right out the door at that point. Two fucking days later, my TV signal keeps going out. Gives me a blue screen that says TV signal can't be found. Called ATT AGAIN. They walk me through a few things, then tell me it's the wireless router. Apparently, their cable boxes get their signal through the same router that gives you internet. Ok, he says THAT'S gotta be replaced. Fuck this, I think. I argue with him, saying that if I've only had service for THREE WEEKS, have had issues the ENTIRE time, and that within three weeks EVERY piece of equipment they installed needed to be replaced, that I was fine with a service call to replace the router, but that I wanted a credit for the whole month. I wasn't planning to pay for the $92 service I hadn't recieved.
The rep told me that what they would do is wait til their tech got my router replaced, then figure out how many full days we were without service entirely, and we could get a credit for THAT, not the month. Well, I blew up. While blowing up, I asked what my balance for the month was. $174 and change. I blew up EVEN FURTHER. How was it possible that we were quoted, and signed up for, a deal at $92 a month... and our bill for three weeks was $174?
"Well, there's government fees that get added in, and taxes..."
No, son. The fees and taxes do NOT add up to like 90 bucks. Try again. At that point, since we weren't in a contract, I demanded they just come get their equipment and cancel our account. He transferred me to their cancellation department... who had me on hold for 15 minutes before I hung up.
Called back, asked for a supervisor. The guy I spoke to, a supervisor named Terry, calmed me down by saying ALL the right things. Yes, it WAS utterly ridiculous. Yes, he'd get it taken care of the next day. Yes, he would wipe out our balance for the month, as we shouldn't have to pay for what we'd been through. Agreed that it shouldn't have been $174, said he was looking at our account and we should only be at $92 a month. Promised to email me right then, and call me the next day, so I'd have his personal contact info if there were further problems, so I wouldn't have to go through the call-in process. Yay!
Except he never contacted us. And when I called back in two days later, my balance still showed as $174. And the supervisor I spoke to THEN said that it was the correct amount. Fuck this, I figured. Last straw. I had her cancel the account on the SPOT. Apparently, also, it's ATT policy that if you cancel your services within the first 30 days, you don't pay anything. Luckily, I cancelled on day 29. That was Wednesday. Today Bright House came out and installed my new HD-DVR and wireless internet. No, I didn't get a cable box in the bedroom, but we never watch TV in there anyways. But unlike ATT, Bright House INCLUDED the HD channels free. So I got that going for us. And their bill isn't THAT much more a month, like ten bucks.
The picture quality is better, the sound issues (so far) are non existent... Happy monkey!
Until I tried to record something on my new HD-DVR, which apparently is a Digital Video Recorder that cannot record. Tried on multiple channels, and it gives an error that says "Recording is not allowed".
Bright House told me to reboot the box, but that didn't work. Did take forever, though. They're gonna have someone out here Sunday morning to figure out what the problem is, and probably replace the box. Yay.
But the difference? The Bright House rep offered ME a credit for the time between today and Sunday without me asking. So that's nice.
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