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Need some help, Amazon

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Psivage
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Need some help, Amazon

Postby Psivage » Mon Jul 22, 2013 11:43 am

Okay Im trying to help my dad out here and Im baffled.

He wanted to buy a book from Amazon for his kindle, but it said he was no credit, I look and it said he has 85. some in store credit. So he showed me what he did. And it said he need a new credit card cause the old one was expired, no big deal.

I thought they need that in case his balance reaches zero then they could charge that. I enter the CC number and tell him it is ready.

Then I thought about it, and double check, they charged his CC for the book instead of his store credit.

Is there any way to set it up that it takes it from the store credit? I looked and I couldn't find anything.
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Re: Need some help, Amazon

Postby Keb » Mon Jul 22, 2013 11:48 am

Store credit usually comes in the form of a gift card number. Go find the email where he was issued the credit and it should be there. If not, call their help center. They are usually pretty helpful. They might be able to resend that email.

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Re: Need some help, Amazon

Postby bkthomson » Mon Jul 22, 2013 11:48 am

yeah on the site when you buy the book when it give the option for credit card their should be a link to say use store credit etc. It is in the payment section I believe. Now if he was buying if off the kindle I have not seen that similar option.
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Psivage
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Re: Need some help, Amazon

Postby Psivage » Mon Jul 22, 2013 11:50 am

bkthomson wrote:yeah on the site when you buy the book when it give the option for credit card their should be a link to say use store credit etc. It is in the payment section I believe. Now if he was buying if off the kindle I have not seen that similar option.


Yeah he is using Kindle.
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Re: Need some help, Amazon

Postby bkthomson » Mon Jul 22, 2013 11:57 am

Psivage wrote:
Yeah he is using Kindle.


Yeah, not sure about device only. Get on the web site and send a customer service question to them.
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Re: Need some help, Amazon

Postby misac » Mon Jul 22, 2013 12:44 pm

bkthomson wrote:
Yeah, not sure about device only. Get on the web site and send a customer service question to them.


Or order the book through a computer. :smt102
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Re: Need some help, Amazon

Postby Keb » Mon Jul 22, 2013 12:46 pm

If you're using the Kindle app, it charges the credit card you have set up through your amazon account. It doesn't give you payment options other than the credit card.

Just call customer service.

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