thefourthman wrote:Hey HOJ,
So I got this asshole on Ebay... sent him a book. Have sent out at least five copies of this book, received nothing but great feedback on this book till this guy. Who sends me an email saying the box was damaged when he got it and as a result the book is damaged. So he wants either a refund of x amount or he'll return it for a full refund. I deal in collectibles, so my return policy is merchandise exchange, cause you are always gonna have someone who doesn't like this that or the other about something.
Anyhow, I did my normal deal when I get a complaint on a shipped item. Send me a picture of the damage and I'll see what the owner wants to do. this saves everyone a lot of time and hassle. However, I noted that there was insurance on the purchase. Easy enough, call the post office, they damaged it in transit, they are culpable, that's what the insurance is for. IN my initial email, I explained to him that with the insurance the po should be his first recourse.
Anyhow, this guy is like do this or I'm filing a paypal complaint.... blah blah blah.... never ever once talked insurance and flat out said he was not going to provide proof of damage.
The boss man told be to hold firm on this one, which I was gonna do anyhow, but what do you think?
I think the guy is an ass.
The guy is undoubtedly an ass. Your feedback can absorb a neg with no problem--I got my first one recently. What for? Groan. I got a stupid dipshit who doesn't understand the way larger-than-average hardcovers are bound. I won't bore you with the details, but it was a new book in perfect shape. Of course the buyer refused to answer any polite emails trying to nicely inform them of their stupidity on the matter. It still blows me away that there is no recourse for situations like that.
So, the first thing to do is add the buyer to your BBL, and then send me a PM so I can do the same.
Do you have another of the same item to send them if they return the "damaged" one?
Of course I can't say without reading the emails, but it sounds like the buyer is verging on feedback extortion, or heading in that direction. So make sure your communications go through eBay and save 'em. It's unlikely to do you any good in any event, but do it anyway.
The package is insured, which is good--insurance is protection for you, the seller. A claim can be filed by either buyer or seller, but can take a month or two to be processed and approved/denied.
Sounds scammy to me, since the package is insured I would have the buyer return it if they are unwilling to file a claim, either because of laziness or dishonesty, so that you can file a claim. I wouldn't refund anything until the package and item are back in my hands.
You're thinking what I'm thinking, they are trying to extort a partial refund from you without proving any damage or going to the trouble of filing a claim for an insured package. I hate to reward people like that, or further reinforce the fact that eBay is an easy place to scam people so I would want to be firm as well. You have set your refund/exchange terms. You have paid to insure the item. That should be your protection.
But I also probably don't need to tell you that PayPal will probably override all of that for your buyer in all likelihood if he pushes it and says the right things. But you have proof of insurance and I think you'd stand a chance even if they did.