Angry Customers Who Arenâ€™t
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by LOLtron » Mon Apr 16, 2007 4:03 amBy GComThey exist in every aspect of business: the person who wants something from you, expects it, but hasnâ€™t done anything to warrant it. Is there such a thing as a free lunch? Often, yes, if you can make it happen, but then itâ€™s not really free is it?This is a fresh example. Situation: someone [...]
They exist in every aspect of business: the person who wants something from you, expects it, but hasnâ€™t done anything to warrant it. Is there such a thing as a free lunch? Often, yes, if you can make it happen, but then itâ€™s not really free is it?
This is a fresh example. Situation: someone wants to sell me some older comics. I donâ€™t want these particular books. Theyâ€™re angry that I donâ€™t want what they are selling.
This is a multi-day story, so please bear with me as I tell the story.
New comics day. Thereâ€™s a policy in my store that we do not buy back-issue (older comics) on Wednesdays. Weâ€™re simply too busy with new comics and customers.
This gent walks in, looks around for 2 seconds and walks up to the workdesk that two of the Filthy Assistants (employees) are using. Without asking any questions, this person pulls out a stack of comics from a backpack and throws it down into the pile of work that the Filthy Assistants are hacking away at. I wasnâ€™t there (I was in another part of the store), so I got this part of the story second-hand.
â€œUh, can I help you?â€ asks Filthy Assistant Matt.
The gent explains that he wants to sell the books heâ€™s just thrown down to us.
Filthy Assistant Matt walks back to my office where Iâ€™m working on my end of the Wednesday Madness and tells me â€œUhh, thereâ€™s a guy here wanting to sell us some books.â€
I donâ€™t even blink as I say â€œWe donâ€™t buy books on Wednesday.â€ and continue with what Iâ€™m doing.
â€œOkay, cool.â€ replies Filthy Assistant Matt with a tone in his voice that says a lot about his encounter with the seller to me.
That was the end of that for me on Wednesday.
Iâ€™m up front working on some back issues. Iâ€™m solo in the store for that moment, so itâ€™s just me making things run.
In walks a gent who I donâ€™t know. He ignores me utterly as I say â€œHello.â€ to him, as is the custom in my store.
He pulls a backpack off his back as he strides up to my workdesk, fishes in it, pulls out a stack of about 15 comics, and throws it down on my desk hard enough to make my drink jump.
â€œCan I help you?â€ I say pointedly as I meet his eyes. I knew what he wanted, but this isnâ€™t a good way to do it already.
â€œI was here yesterday.â€ he replies with a slightly angry tone of voice.
We stare at each other for about 4 seconds as I wait for him to expand on his statement.
â€œâ€¦Yes?â€ I fish with.
â€œYou wanna buy those?â€ he asks me with a nasty tone of voice.
Now, me being me, at this point I want to tell him â€œnoâ€ and to go away. Instead I remember the rules of customer service and get ready to deal with whatâ€™s coming.
I pick up the books without another word, thumb through them (a stack of Alf comics in what appears to be Very Good to Almost Coverless condition), and decide quickly that no, I donâ€™t want them.
â€œIâ€™m sorry to say, but we arenâ€™t interested in these.â€ I inform the gent.
The angry look that came over the manâ€™s face was mildly surprising to see.
â€œ>censoredhe says. â€œAnd that store over there didnâ€™t want them either!â€ (there is no store that deals in comics â€œover thereâ€ so Iâ€™m assuming heâ€™s talking about a game store around the corner from mine.)
With a shrug I slide the books across the desk to him and say â€œSorry. I canâ€™t use them.â€
â€œWell, Iâ€™m just going to throw them away if you donâ€™t buy them.â€ he spits at me.
People try this tactic on us with disturbing frequency. Iâ€™m not quite certain what the rational is, but I think that people think that I will be so desperate to save some worthless comics that I will reverse my decision and come swooping in to save the books.
I look the gent in the eyes and say â€œOkay.â€ in as neutral a tone as I can manage.
The gent follows up with â€œIâ€™m serious. Iâ€™m gonna >censored< trash them if you donâ€™t buy them.â€
â€œThatâ€™s fine.â€ I say while reaching for what I was working on.
Seeing this wasnâ€™t going to work, he tries something new. â€œI got a whole buncha comics thoughâ€¦ what are you lookinâ€™ for?â€ he almost demands of me.
â€œWell,â€¦â€ I start back in with. â€œâ€¦we buy near anything. We donâ€™t have a list of anything weâ€™re looking for, whatâ€™ve you got?â€
â€œStuff.â€ he says in an angry manner.
â€œOkay. Then bring some of that stuff in and weâ€™ll see if we want it.â€
â€œI mean I got a lot. Iâ€™ll even take a dollar a book just to get rid of them.â€ He declares as he gives me a contemptuous look and continues with â€œIf you donâ€™t want them, Iâ€™m >censored< trashinâ€™ â€˜em and then theyâ€™re gone.â€
I think of the Alf and Smurfs books I just saw. At the best they would go into my 25 cent boxes and sit there forever. They arenâ€™t worth the space they would take up, let alone a dollar.
With a short laugh I declare â€œThere is no way you are getting a dollar a book. I canâ€™t give books like that away, and Iâ€™ve already got stuff like that in better shape in my cheapo boxes.â€
â€œThen what do you want?â€ he narrows his expression at me as he says this.
â€œOkay. Iâ€™ll give you a tip to save you some time then: we wonâ€™t buy most things that are in bad shape. We like things in a nice condition.â€
The gent doesnâ€™t respond or look at me as he storms out. I figure heâ€™s gone. No loss certainly.
The angry seller returns.
He walks in, ignoring the Filthy Assistant at the desk who greets him with a â€œHello!â€ and strides up to me at the workdesk. Along the way he once again doffs a backpack and pulls a stack of books out of it. >BAM< they go onto the workdesk in front of me, spilling out in a straight line towards the edge.
â€œWhat about those.â€ He asks/states as he puts his hands on his hips.
I donâ€™t even try to be polite anymore. Efficiency Mode kicks in to protect everyone. I simply scoop up the books and leaf through them. Infinity Gauntlet’s in what appears to be Near Mint shape. I run my mental inventory through my mind and discover that we have sets of these already, as well as multiple copies of the Trade Paper Back on the shelf. The single issues donâ€™t sell, we donâ€™t need anymore.
I drop the stack from about 18 inches up onto the edge of the workdesk closest to the Angry Seller.
â€œI canâ€™t use them. Already got sets of them, as well as collected editions.â€
â€œ>CENSOREDstore location and titlecensored
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