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My PC died.

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nietoperz
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My PC died.

Postby nietoperz » Fri Apr 04, 2008 8:27 am

Total blue screen of death. I'm writing this on my phone, just to say that I may not be around for a few days. I actually have no idea what we're going to do now. We can't really afford a new one. I guess we will think of something.
Anyway, see you guys soon, hopefully.
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Postby Croaker » Fri Apr 04, 2008 8:29 am

That sucks. I hope you can figure out something soon.


Do they have refurbished PC stores there? You can usually get pretty cheap PCs there.
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Postby Jonathan » Fri Apr 04, 2008 8:33 am

Damn, Houman. That sucks big time.

Do you guys not have a laptop, or was it the laptop that died?

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Postby Thunderstorm » Fri Apr 04, 2008 8:33 am

It's probably just one simple thing to fix. If you know anyone who knows hardware, have them take a look at it. If not, computers can be had these days for really cheap. If you have a DS, you could use that to get online with the web browser.

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Postby Alex Delarge » Fri Apr 04, 2008 8:35 am

If you can tell me what the blue screen of death tells you, maybe i can troubleshoot it for you.

Often blue screens of death are caused by a software issue and as such are not fatal.

I would hate to see you buy a new computer if you don't need to.
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Postby MoneyMelon » Fri Apr 04, 2008 8:40 am

I'm fairly certain the Blue Screen of Death isn't a hardware issue. I think it's something related to the OS. Look into it before you start shopping for a new PC.
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Postby nietoperz » Fri Apr 04, 2008 8:49 am

It says:
STOP: c000021a fatal system error
The Windows Logon Process system process terminated unexpectedly
0x00000034 (0x000000000 0x000000000)
The system has been shut down.
:(
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Postby Alex Delarge » Fri Apr 04, 2008 8:51 am

nietoperz wrote:It says:
STOP: c000021a fatal system error
The Windows Logon Process system process terminated unexpectedly
0x00000034 (0x000000000 0x000000000)
The system has been shut down.
:(


CAUSE
The STOP 0xC000021A error occurs when either Winlogon.exe or Csrss.exe fails. When the Windows NT kernel detects that either of these processes has stopped, it stops the system and raises the STOP 0xC000021A error. This error may have several causes. Among them are the following:
• Mismatched system files have been installed.
• A Service Pack installation has failed.
• A backup program that is used to restore a hard disk did not correctly restore files that may have been in use.
• An incompatible third-party program has been installed.

Back to the top
RESOLUTION
To troubleshoot this problem, you must determine which of these processes failed and why.

To determine which process failed, register Dr. Watson as the default system debugger (if it is not already the default debugger). Dr. Watson for Windows NT logs diagnostic information about process failures to a log file (Drwtsn32.log). Also, you can configure this program to produce memory dump files of failed processes that you can analyze in a debugger to determine why a process fails.

To set up Dr. Watson to trap user-mode program errors, follow these steps:
1. At a command prompt, type System Root\System32\Drwtsn32.exe -I, and then press ENTER.

This command configures Dr. Watson as the default system debugger.
2. At a command prompt, type System Root\System32\Drwtsn32.exe, and then select the following options:
Append to existing log file
Create crash dump
Visual Notification
3. After the computer restarts from the STOP 0xC000021A error, run Dr. Watson (Drwtsn32.exe).
4. View the Dr. Watson log to determine what user mode process may be causing the problem.
5. If the Dr. Watson log does not contain sufficient information to determine the cause of the problem, analyze the User.dmp file to determine the cause of the STOP 0xC000021A error.

If Dr. Watson did not create a User.dmp file for either Winlogon.exe or Csrss.exe, you may have to use a different tool to generate a memory dump file of the process that fails. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
241215 (http://support.microsoft.com/kb/241215/) How to use the Userdump.exe tool to create a dump file
Note Follow the instructions in the Knowledge Base article to troubleshoot a process that shuts down with an exception. While you follow these instructions, monitor the following processes to troubleshoot the STOP 0xC000021A error:
• Winlogon.exe
• Csrss.exe
Note Most STOP 0xC000021A errors occur because Winlogon.exe fails. This typically occurs because of a faulty third-party Graphical Identification and Authentication (GINA) DLL. The GINA is a replaceable DLL component that Winlogon.exe loads. The GINA implements the authentication policy of the interactive logon model. The GINA performs all identification and authentication user interactions.
It is very common for certain types of remote control software to replace the default Windows GINA DLL (Msgina.dll). Therefore, a good first step is to examine the system to see if it has a third-party GINA DLL. To do this, locate the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
Value = GinaDLL REG_SZ
• If the Gina DLL value is present and if it is anything other than Msgina.dll, it probably means that a third-party product has changed this value.
• If this value is not present, the system uses Msgina.dll as the default GINA DLL.
If this error first occurred after the installation of a new or updated device driver, system service, or third-party program, the new software should be removed or disabled. Contact the manufacturer of the software to see if an update is available. For information about how to contact the manufacturer of the software, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 (http://support.microsoft.com/kb/65416/) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/) Hardware and Software Third-Party Vendor Contact List, Q-Z
Last known good configuration
If the previous steps in this article do not resolve the problem, start the computer by using the last known good configuration. To start the computer by using the last known good configuration, follow these steps:Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
1. Click Start, and then click Shut Down.
2. Click Restart, and then click OK.
3. Press F8 at the indicated time:
• For an x86-based computer: When a screen of text appears and then disappears , press F8. (The screen of text may include a memory test, lines about the BIOS, and other lines.) There may also be a prompt that tells you when to press F8.
• For an Itanium architecture-based computer: After you make your selection from the boot menu, press F8. There may be a prompt that tells you when to press F8.
4. Use the arrow keys to select Last Known Good Configuration, and then press ENTER.

NUM LOCK must be off before the arrow keys on the numeric keypad will function.
5. Use the arrow keys to highlight an operating system, and then press ENTER.
Notes
• Choosing the Last Known Good Configuration startup option provides a way to recover from problems such as a newly added driver that may be incorrect for your hardware. However, it does not solve problems that are caused by corrupted or missing drivers or files.
• When you choose the Last Known Good Configuration option, only the information in registry key HKLM\System\CurrentControlSet is restored. Any changes you have made in other registry keys remain.
In-place upgrade
If the previous steps in this article do not resolve the problem, perform an in-place upgrade. For more information about how to do this,, click the following article numbers to view the articles in the Microsoft Knowledge Base:
292175 (http://support.microsoft.com/kb/292175/) How to perform an in-place upgrade of Windows 2000
315341 (http://support.microsoft.com/kb/315341/) How to perform an in-place upgrade (reinstallation) of Windows XP
816579 (http://support.microsoft.com/kb/816579/) How to perform an in-place upgrade of Windows Server 2003
Remove incompatible software by using the Recovery Console
If the previous steps in this article do not resolve the problem, remove incompatible software by using the Recovery Console. Complete steps that describe how to do this are beyond the scope of this article. However, you may be able to use the following articles as guidelines for performing this procedure.
313670 (http://support.microsoft.com/kb/313670/) How to replace a driver by using Recovery Console in Windows 2000
816104 (http://support.microsoft.com/kb/816104/) How to replace a driver by using Recovery Console in Windows Server 2003
326215 (http://support.microsoft.com/kb/326215/) How to use the Recovery Console on a Windows Server 2003-based computer that does not start
229716 (http://support.microsoft.com/kb/229716/) Description of the Windows 2000 Recovery Console
307654 (http://support.microsoft.com/kb/307654/) How to install and use the Recovery Console in Windows XP
307545 (http://support.microsoft.com/kb/307545/) How to recover from a corrupted registry that prevents Windows XP from starting
216417 (http://support.microsoft.com/kb/216417/) How to install the Windows Recovery Console

Back to the top

http://support.microsoft.com/default.aspx?scid=kb;en-us;156669[/url]
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Postby Thunderstorm » Fri Apr 04, 2008 8:52 am

nietoperz wrote:It says:
STOP: c000021a fatal system error
The Windows Logon Process system process terminated unexpectedly
0x00000034 (0x000000000 0x000000000)
The system has been shut down.
:(


Do you have an install disc you could let it boot from? Do you need one?

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Postby Alex Delarge » Fri Apr 04, 2008 8:54 am

I wouldn't try to do everything above...

Firstly, try to login in safe mode. If that is successful, uninstall any recent programs, toolbars, etc.

I have seen this before, was caused by google toolbar. Toolbars that interface with IE are terrible about this, but your issue could be different.

Keep logging into safe mode and uninstalling extraneous programs, games, etc, one by one, until you get into windows normally.

Don't worry about boxed games, maybe downloadable games or something, they can be notorious for shitware.
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Postby nietoperz » Fri Apr 04, 2008 9:03 am

I can't get to the command prompt, and Last Known Good Configuration just crashes. I don't have a boot disc either. :(
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Postby nietoperz » Fri Apr 04, 2008 9:05 am

Safe mode crashes as well.
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Postby Alex Delarge » Fri Apr 04, 2008 9:05 am

nietoperz wrote:I can't get to the command prompt, and Last Known Good Configuration just crashes. I don't have a boot disc either. :(


When you press F8 while windows is loading and before it crashes, do you get a menu with safe mode in it?

I am pretty sure if you can access last known configuration you can access safe mode.
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Postby Alex Delarge » Fri Apr 04, 2008 9:06 am

nietoperz wrote:Safe mode crashes as well.


Hmm....

Give me a second...
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Postby Alex Delarge » Fri Apr 04, 2008 9:08 am

I am safe in assuming you have no windows install disc?
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