Agreed on all counts. Still, they're like Bush - occasionally they do something good and should be complimented on it.
But I'd like to see them all go away, really, and for them to stick to the original joint in Pike Place Market.
Their coffee is shit for one reason - branding. They need to have the same flavor for Cafe Estima (their only Fair Trade flavor) or whatever flavor in Shanghai as they do in Oslo or NYC, so as not to disappoint consumers. So they pour a bunch of different beans into one roaster and create blends.
I hate blends. I prefer single origins - they've better flavor.