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by Midas » Wed Oct 19, 2011 4:43 pm
by Arion » Thu Oct 20, 2011 1:24 am
GOSD wrote:Looks like I'll wait until the last minute since it sounds like things are a mess there...
by bkthomson » Thu Oct 20, 2011 9:52 am
Dragavon wrote:He's being diplomatic again.
Zechs wrote:I have to repress you more. You're way too goodie two shoes.
Fat Ollie Weeks wrote:I swear to God, you are so boring sometimes I think you're just a stealth-mod-bot that Jude has coded.
by malcolm reynolds » Sat Oct 22, 2011 7:33 pm
bkthomson wrote:Not really. . I'm waiting until this weekend but MOC site is still very screwy.
by bkthomson » Sat Oct 22, 2011 8:56 pm
Dragavon wrote:He's being diplomatic again.
Zechs wrote:I have to repress you more. You're way too goodie two shoes.
Fat Ollie Weeks wrote:I swear to God, you are so boring sometimes I think you're just a stealth-mod-bot that Jude has coded.
by Midas » Mon Oct 24, 2011 10:26 am
Hey everyone,
I wanted to let all of you know that we've got our new site up and running, and we've got most of the kinks worked out. I want to urge all of you to please check out the new site and let us know what you think and as a thanks, we're giving you guys an extra 5% off of your order of a $100 or more this month with the coupon code NEWSITE!
1. I want to let you know about some of the changes in how we process our orders in the new site, because a lot of things work differently than they have in the past. The first thing I want to bring to your attention is that our website no longer stores our customer's billing information, so we can't place your order for you automatically at the end of the month, you will need to commit your cart before the due date passes. This may seem like a big pain, but I promise it's for a good cause. If a smart hacker found a way to bust into our site and stole some of your credit card information, that would be the end of us and then we'd have sad faces all around.
2. Our pull list system now works a little bit differently than it did on the other site. Your pull list is now driven by key words that you enter to your list instead of pull file tiles. This should stop titles from dropping off of your list if the publisher changes the name slightly. Those of you who have been getting Incredible Hulk and then missed some issues when Marvel changed the title to Incredible Hulks, you'll never have this problem again. So when a new catalog is uploaded to the site, your key words will pull items from the new catalog that match those words into your pull list (right now, it's pulling some items it shouldn't but my programmer is working on tightening up how the key words work) and you can review the items and remove anything you don't want. Once you're ready to commit your order for the month, there is a button at the bottom of your pull list that moves the items from your pull list into your cart where you can commit your order for the month. Heads up though, once you commit your order, you will not be able to edit it any more, but you will be able to place additional orders (which we will merge together of course ^_^). Oh, and another thing about the cart, if you leave items in your cart, they will stay there until you remove them, the cart will not clear itself of items until the cut-off date has past.
3. Variants are now visible as orderable items, but you'll have to order enough of the regular covers to add the variant to your cart. If you're curious how many copies of the regular cover you need to order to qualify, just click the pre-order button and the site will prompt you with the total you'll need to qualify.
4. We are no longer offering free Previews when you place an order of $150 or more, but we will be posting digital copies of Previews, Marvel Previews, and the Previews order booklet on the website available to download for free, for everyone! It's not up yet, but we'll certainly have the new previews catalog up when we get it in. I know a lot of you are leary of digital downloads in comics (and so are we!), but if we can save some trees, I think we should give it a try.
5. We're also going to be merging our back issue site into mailordercomics.com so here in the near future, you should be able to order back issues and in stock graphic novels and have them added to your next MOC shipment. It's not quite ready to go yet, but we're working on it as fast as we can.
Sincerely,
Mitch Meyer
by bkthomson » Mon Oct 24, 2011 10:33 am
Dragavon wrote:He's being diplomatic again.
Zechs wrote:I have to repress you more. You're way too goodie two shoes.
Fat Ollie Weeks wrote:I swear to God, you are so boring sometimes I think you're just a stealth-mod-bot that Jude has coded.
by Midas » Mon Oct 24, 2011 3:44 pm
bkthomson wrote:Yeah it was in my spam folder, so I missed the 5% off.
by Midas » Mon Oct 24, 2011 3:47 pm
4. We are no longer offering free Previews when you place an order of $150 or more, but we will be posting digital copies of Previews, Marvel Previews, and the Previews order booklet on the website available to download for free, for everyone! It's not up yet, but we'll certainly have the new previews catalog up when we get it in. I know a lot of you are leary of digital downloads in comics (and so are we!), but if we can save some trees, I think we should give it a try.
by bkthomson » Mon Oct 24, 2011 4:18 pm
Midas wrote:
Can't you cancel your order and redo it with the discount? 5% is a big number for your order. Isn't that like $80 or something?
Dragavon wrote:He's being diplomatic again.
Zechs wrote:I have to repress you more. You're way too goodie two shoes.
Fat Ollie Weeks wrote:I swear to God, you are so boring sometimes I think you're just a stealth-mod-bot that Jude has coded.
by ****** » Tue Oct 25, 2011 10:14 am
by bkthomson » Tue Oct 25, 2011 10:34 am
Buck Turgidson wrote:I sent an e-mail last week about getting my address changed on my previous orders and didn't receive a response. First time I've ever not received a response on something from MOC.
I e-mailed them again this morning about that and getting the 5% off added to my order. If I don't get a response in 24 hours I guess I'll call them. It's really irritating that you can't edit your existing order in the new system.
If nothing else, I hope they at least get rid of that fugly Judge Dread background soon.
Dragavon wrote:He's being diplomatic again.
Zechs wrote:I have to repress you more. You're way too goodie two shoes.
Fat Ollie Weeks wrote:I swear to God, you are so boring sometimes I think you're just a stealth-mod-bot that Jude has coded.
by ****** » Tue Oct 25, 2011 10:55 am
by ****** » Tue Oct 25, 2011 11:01 am
bkthomson wrote:
From what I've hear on the MOC site they are getting slammed with 'issues' no surprise but they did not expect this many issues as they had so there is a lot of scrambling. Also not really a great idea to send a 5% where there was only a week left for orders.
by bkthomson » Tue Oct 25, 2011 12:32 pm
Buck Turgidson wrote:
Typically anyone with an ounce of sense will test something like this before putting the live version out there.
At the very least you have to figure they never tried loading the customer database to the system prior to launching the site.
I keep finding myself looking for Pluck logos.
Dragavon wrote:He's being diplomatic again.
Zechs wrote:I have to repress you more. You're way too goodie two shoes.
Fat Ollie Weeks wrote:I swear to God, you are so boring sometimes I think you're just a stealth-mod-bot that Jude has coded.
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