twoheads wrote:I always *loved* it when people would try bring in some CD with scratches, fingerprints, and smudges all over it and try to exchange it for something brand new because they 'just bought it at your other store and it's broken.' Or switching the sales stickers, that's always fun.
Oh, I loved saying no to those types. Best one ever was this couple (man and woman) who came in half an hour before closing and reduced a sales clerk to tears. No way were they getting what they wanted, which was a refund on something that they hadn't even bought in the country, let alone at our store.
They were screaming at me, calling me names, right up in my face until I said, 'Look: it's my job to stand here and argue with you, but I have to tell you that we close in fifteen minutes. At that point security will escort you from the premises so you may as well just cut your losses and leave now."
So the guy says: "I'm leaving. I'm gonna go and fuck your mother!" To which I say, "Well sir, I've met your girlfriend: I really don't blame you." The look on his face was just fucking priceless!