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Patreon Retracts New Fee, Admits They Messed Up.

Written by Zechs on Wednesday, December 13 2017 and posted in News with Benefits
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Patreon Retracts New Fee, Admits They Messed Up.

Patreon has withdrawn the new massively negative fee they were to add to customers on December 18th.



The people have spoken and Patreon has listened. Today, Patreon announced that they have rescinded the new fee they were about to add to the service on December 18th. Basically, they admitted, "Our bad." With the overwhelmingly negative reaction over the new service, they announced earlier in the week.  Here's the statement they made on via their site:

Creators and Patrons,

We've heard you loud and clear. We're not going to rollout the changes to our payments system that we announced last week. We still have to fix the problems that those changes addressed, but we're going to fix them in a different way, and we're going to work with you to come up with the specifics, as we should have done the first time around. Many of you lost patrons, and you lost income. No apology will make up for that, but nevertheless, I'm sorry. It is our core belief that you should own the relationships with your fans. These are your businesses, and they are your fans.

I've spent hours and hours on the phone with creators, and so has the Patreon team. Your feedback has been crystal clear:

The new payments system disproportionately impacted $1 – $2 patrons. We have to build a better system for them.Aggregation is highly-valued, and we underestimated that.Fundamentally, creators should own the business decisions with their fans, not Patreon. We overstepped our bounds and injected ourselves into that relationship, against our core belief as a business.

We recognize that we need to be better at involving you more deeply and earlier in these kinds of decisions and product changes. Additionally, we need to give you a more flexible product and platform to allow you to own the way you run your memberships.

I know it will take a long time for us to earn back your trust. But we are utterly devoted to your success and to getting you sustainable, reliable income for being a creator. We will work harder than ever to build you tools, functionality, and income, and our team won't rest until Patreon is making that happen.

If you haven't sent us a note yet, or if you don't see your concerns listed above, please leave us your feedback here.

Thanks for continuing to create. We are nothing without you, and we know that.

Jack

So there you have it. Now if only those who ensnare those creators on the site who lost a lot of clientele from this. Then again, if you're looking to donate to Patreon there's always ours. Where we have tiers to send me to bad movies or read bad comics.  Or truthfully, fund my drinking habit. And a happy Zechs is a drunk Zechs. 





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